Cancellation & Refund Policy

RKTech Digital provides digital services such as website design, development, SEO, and marketing. Because work is often customized and time-based, refunds depend on the project stage and costs already incurred.

• You may request a cancellation at any time by emailing us.
• If work has started, cancellations apply only to remaining work not yet delivered or completed.
• We recommend confirming scope and timelines before kickoff to avoid unnecessary changes.

• Refunds (if applicable) are assessed based on the project stage and time already spent.
• Completed work, delivered assets, and time spent on planning, design, development, or marketing setup are typically not refundable.
• If a refund is approved, it will be processed using the original payment method where possible.

• Domain registrations or renewals.
• Third-party software/theme/plugin licenses.
• Hosting charges billed by third-party providers.
• Work already completed or delivered (design/dev/SEO setup, etc.).

If you have a billing concern, please contact us first so we can resolve it quickly. Unjustified chargebacks may delay access to deliverables and can trigger dispute handling procedures.

• If you need to pause a project, tell us as early as possible.
• Extended pauses may impact timelines and availability when resuming.
• We can reschedule within reason, depending on current workload.

Email: hello@rktechdigital.ca